Overview

We offer 14 days to test your vape and see if it is suitable for your needs. No questions asked. It is a 2 week risk free trial.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the good condition. It must also be in the original packaging.

E-liquid is not returnable since it is a consumer product that is inhaled into the body and we cannot guarantee that the seal is not broken on the item.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you refund the total amount onto the same payment method used for the purchase.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We do offer exchanges for products that were purchased within the 30 days of the original purchase.

Shipping returns

To return your product, you should mail your product to: 1295 mosley street Wasaga Beach ON L9Z 3C5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at kevin@evape.ca for questions related to refunds and returns.